Privacy Policy
Last updated: 2 October 2026
EliteTrip (“EliteTrip”, “we”, “us”) is a luxury travel agency based in Kuwait. This Privacy Policy explains what personal information we collect when you use elitetripkw.com or contact us, how we use it, and the choices you have.
1. Information we collect
- Information you give us: your name, email address, phone number, travel dates, destinations, number of travellers, preferences and any other details you share through our enquiry forms, newsletter sign-up, phone calls, WhatsApp or email.
- Booking information: when you book a trip, we may also need passport details, dates of birth, special requirements and payment information so we can arrange your travel.
- Information collected automatically: basic technical data such as your IP address, browser type, device, pages visited and the date and time of your visit, collected through cookies and similar technologies.
2. How we use your information
- To respond to your enquiries and prepare travel proposals.
- To make, manage and confirm your bookings with hotels, airlines and other travel suppliers.
- To contact you about your trip before, during and after travel.
- To send you newsletters and offers, only where you have asked to receive them. You can unsubscribe at any time.
- To keep our website secure, understand how it is used and improve our services.
- To meet our legal, accounting and regulatory obligations.
3. Sharing your information
We do not sell your personal information. We share it only when needed to provide our services or when required by law, including with:
- Travel suppliers such as hotels, airlines, cruise lines, transfer and tour providers, so they can deliver the services you book.
- Service providers who help us run our business, such as website hosting, email and IT support. They may only use your information on our instructions.
- Government or law enforcement authorities where we are legally required to do so, for example for visas or immigration.
4. International transfers
Because we arrange travel worldwide, your information may be shared with suppliers located outside Kuwait. We share only what is needed for your booking and expect these parties to protect it.
5. How long we keep your information
We keep your information only as long as needed for the purposes described above, including to meet legal, accounting and reporting requirements. Enquiries that do not lead to a booking are deleted when they are no longer needed.
6. Security
We use reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
7. Cookies
Our website uses cookies to make it work properly, remember your language choice and understand how visitors use the site. You can block or delete cookies in your browser settings, although some parts of the website may then not work as intended.
8. Your choices and rights
You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages. To make a request, contact us using the details below. We may need to verify your identity before responding.
9. Third-party websites
Our website may link to other websites, such as hotel or social media pages. We are not responsible for the content or privacy practices of those websites.
10. Children
Our services are intended for adults. Information about children travelling with their families is collected only from a parent or guardian.
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date it was last updated.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact EliteTrip:
Phone and WhatsApp: +965 5544 5591
Contact form: elitetripkw.com/connect
Office hours: Monday to Saturday, 10:00 AM to 6:00 PM (Kuwait time)