Terms & Conditions

Last updated: 2 October 2026

These Terms and Conditions apply to your use of elitetripkw.com and to all travel services arranged by EliteTrip (“EliteTrip”, “we”, “us”). By using our website or confirming a booking with us, you agree to these terms. Please read them carefully together with the specific terms we send you with each booking.

1. Our services

EliteTrip designs and arranges tailor-made travel, including hotels, flights, private jets, cruises, transfers, tours, experiences and concierge services. Unless we tell you otherwise in writing, we act as an agent on behalf of independent travel suppliers, and each service is provided by that supplier under its own terms and conditions.

2. Enquiries and quotations

Itineraries and quotations we send are proposals only. They are subject to availability and may change until your booking is confirmed. Prices shown on the website or in a proposal are for guidance only unless stated as final.

3. Booking and confirmation

• A booking is confirmed only when we have received the required deposit or full payment and have sent you written confirmation.
• The person making the booking confirms that they are at least 18 years old, are authorised to accept these terms for everyone in the travelling party, and that all details provided are correct.
• Please check your confirmation and travel documents carefully and tell us immediately if anything is incorrect. Names must match passports exactly.

4. Prices and payment

• Prices are quoted in Kuwaiti Dinar (KWD) unless stated otherwise.
• Deposit amounts and the date the balance is due will be shown on your proposal or confirmation. If payment is not received on time, we may cancel the booking and apply cancellation charges.
• Until a booking is paid in full, prices may change because of supplier price changes, taxes, fuel surcharges or exchange rates. We will tell you about any change before you pay.

5. Changes and cancellations by you

If you want to change or cancel your booking, please contact us in writing. Changes and cancellations are subject to the terms of the relevant suppliers, which we will share with you before you confirm. Charges may apply and can be up to the full cost of the booking, depending on how close to departure the request is made. Some services, such as certain flights and special offers, may be non-refundable.

6. Changes and cancellations by us or our suppliers

Occasionally a supplier may need to change or cancel a service. If this happens we will inform you as soon as possible and help you choose a suitable alternative or arrange a refund of the amounts we are able to recover from the supplier.

7. Passports, visas and health

You are responsible for holding a valid passport, the visas and entry permits required for every destination and transit point, and for meeting any health or vaccination requirements. We can provide general guidance, but entry rules can change and the final decision rests with the relevant authorities. We are not responsible for costs arising if you are refused travel or entry.

8. Travel insurance

We strongly recommend that every traveller takes out comprehensive travel insurance covering cancellation, medical expenses, repatriation and loss of belongings from the moment the booking is confirmed.

9. Your responsibilities

You agree to follow the rules and reasonable instructions of airlines, hotels and other suppliers, and to respect local laws and customs. Suppliers may refuse service to anyone whose behaviour puts others at risk or causes damage, and you will be responsible for any resulting costs.

10. Our liability

• We will arrange your travel with reasonable skill and care.
• Because services are provided by independent suppliers, we are not liable for their acts, omissions or failures, although we will help you resolve any problem.
• We are not liable for any failure or delay caused by events beyond our reasonable control, including extreme weather, natural disasters, war, civil unrest, strikes, epidemics, government action or airline schedule changes.
• Nothing in these terms limits any liability that cannot be excluded under the laws of the State of Kuwait.

11. Complaints

If you have a problem during your trip, please tell the supplier and contact us straight away so we can try to resolve it on the spot. Any complaint after your return should be sent to us in writing within 28 days.

12. Website use

All content on this website, including text, images, logos and design, belongs to EliteTrip or its licensors and may not be copied or used without our permission. We try to keep information on the website accurate and up to date, but descriptions, images and prices are for general guidance and may change.

13. Privacy

We handle your personal information as described in our Privacy Policy.

14. Governing law

These terms are governed by the laws of the State of Kuwait, and the courts of Kuwait have jurisdiction over any dispute.

15. Changes to these terms

We may update these terms from time to time. The version on this page at the time you confirm your booking will apply to that booking.

16. Contact us

Phone and WhatsApp: +965 5544 5591
Contact form: elitetripkw.com/connect
Office hours: Monday to Saturday, 10:00 AM to 6:00 PM (Kuwait time)